Euphoric wants to ensure your satisfaction with your fashion jewellery. This Refund Policy explains how to return items purchased on our website, www.euphoricjewelry.com
If the product you receive is in bad condition or the packaging shows signs of tampering or damage before delivery, please refuse to accept the package. You must take a video and 2 photos of the package and submit it via e-mail at euphoricbyjanvishah@gmail.com within 24 hours of delivery. After reviewing the evidence, we will dispatch a replacement product to you at no additional cost.
Return Process:
1. Contact Us: Initiate a return or request by contacting our customer service team at euphoricbyjanvishah@gmail.com within 48 hours.
Processing Refunds:
· Once we receive your returned item and verify that it meets the return criteria, we will process your refund within 7 business days.
· Refunds cannot be transferred to any other payment method. Refunds will be issued to the original payment method used for the purchase.
· For orders paid through Cash on delivery (COD) / Pay on delivery (POD) to the delivery partner via UPI/ Debit Card/ Credit Card/ Wallet transaction, only store credits will be provided.
Customer Support:
If you have any questions about our return policy, please don't hesitate to contact us at euphoricbyjanvishah@gmail.com We are here to help!
· This Refund Policy is subject to change without notice.
· It is recommended to consult the latest version of the policy on the website before making a purchase.
· Consider including a link to your Terms of Service, which may outline additional information about order cancellations or limitations of liability.
Terms & Conditions for National Orders.
1. The return must be placed within 48 Hours of receiving your order. After that, the return window will be closed. Once placed, the return cannot be modified or changed.
2. Once we get back our articles at the warehouse, a proper quality check will be done. After quality analysis, the refund will be initiated. Thereafter, your refund amount will reflect in your Bank account within 7 to 10 working days (excluding Saturday & Sunday)
3. We do not accept returned items that have been returned without a proper return request or channel.
4. We reserve the right to decline a refund if articles delivered are undamaged, align with your order specifications and are based on false claims.
5. Refunds will be issued to the original payment method used for the purchase.
6. Free gifts cannot be refunded.
Terms and Conditions for Cancellation.
1. We cannot cancel your order once dispatched or shipped.
2. If you cancel any order after shipment, refund will be given as store credit, deducting the shipping charges. Only the price of the article will be credited in your store credit section.
3. Special festival occasion offer articles are not eligible for cancellation or refund.
4. No special and separate gift boxes provided for individual orders.
